QFrequently asked questions
Here are some answers to some frequently asked questions that we hope will help make your experience a bit smoother with Thread Zone.
Q: Does Thread Zone have minimums?
A: Yes. For screen printing our minimum order is 24 pieces. For embroidery our minimum is 10 pieces.
Q: What is your normal turnaround time for a job?
A: Industry standard is 7 to 10 business days after all art is received and approvals to completed. We do our best to come in under industry standard and get your orders to you in a timely manner.
Q: If I need my order faster is there a rush fee?
A: Yes. If you need to rush an order there is a 15% up-charge. A rush order would be 3 to 4 days after all approvals. We cannot do same day orders. ALSO rush is only available if our current print schedule allows us to push other jobs back.
Q: Does Thread Zone do promotional products?
A: Yes. These products are all done outside of our shop and many oversees. Because of this minimums apply and those minimums are determined by the distributor.
Q: Does Thread Zone print locally?
A: Yes, unlike brokers or promotional dealers, we print our apparel in our local shop here in Central Florida. The result is better quality control and turnaround times.
Q: What areas do you serve?
A: We serve the entire Southeast United States.
Q: Does Thread Zone offer Contract Printing?
A: Currently Thread Zone does not offer contract printing.
Q: What type of artwork do you accept?
A: Acceptable artwork formats for printing is .eps or .ai. These are both considered vector formats and can be manipulated for our print medium. Low resolution JPEGs pulled off the internet are not considered acceptable formats.
Q. Can I provide my own shirts or other garments?
A. No, we do not accept outside garments. We only print on garments supplied by our trusted vendors. This ensures if there are any issues with damage our vendors will work with us to correct this.
Q. What is your refund policy?
A. We do not guarantee refunds on custom printed items. We do a thorough approval process and desire for all of our customers to be happy, however once garments are printed, delivered, and accepted by the customer jobs are considered final. In extreme circumstances refunds may be considered, however is at the sole discretion of Thread Zone.
Q: What are your payment terms?
A: All jobs must pay 50% up front. Balance of the job is due at the time of completion. All jobs must be paid 100% at time of delivery.
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What You Can Expect:
You won’t have to wonder how things are going We’ll keep you informed, every step of the way.
As a former business and non-profit event promoters, we understand your needs and deliver on our promises.
We are fanatical about delivering a product you’ll be proud to put your name on.